FAQ

Simex Defence does not operate as a warehouse or stock‑holding distributor.
Instead, we specialize in global NSN sourcing through our approved supply chain.

We maintain a proprietary database of 100,000+ NSNs that we have previously sourced and supplied to the Department of National Defence (DND) and major Prime Defence Contractors.
Our strength is leveraging this history and our OEM partnerships to locate and supply the exact part you need—quickly and reliably.

You can submit an RFQ using either method:

📧 Email: sales@simexdefence.com
🌐 Online Form: “Get a Quote Now” on our website.

To ensure fast and accurate quoting, please include:

• Part Number, Description and/or NSN
• Required Quantity
• Required reply date (minimum 7 days)
• End Destination (shipping address)
• Ultimate End User/Country

Order Placement Process:
Once you receive our quotation and decide to proceed, a written purchase order (PO) is issued to Simex Defence. We then acknowledge the order, reconfirm availability and lead times and begin fulfilment. All terms, delivery conditions, and documentation requirements are confirmed at the contract stage. End user Statement maybe be needed on some orders.

Our standard RFQ processing time is 1-2 weeks.

In some cases—response times, part complexity, or export controls—the process may take up to 4 weeks.

We always strive to accelerate timelines whenever possible.

Once you receive a formal quotation from Simex, orders can be placed by issuing a written purchase order (PO) to our sales team.

After receiving your PO:

1. Simex Defence issues an Order Acknowledgment.
2. Customer questionnaire form is needed for new customers
3. Compliance, certifications, and export requirements are finalized if applicable.
4. The order enters production or fulfilment.

You will receive updates throughout the entire procurement cycle.

Delivery timelines depend on multiple factors, including:

• Delivery dates are always stated on our offer and may vary from stock to various weeks, months. It depends on the item
• Export control requirements if applicable
• Logistics and supply chain conditions at time of order
• Program/mission urgency
• Part classification (e.g., shelf-life, manufactured-to-order, repairable)

Exact lead time information is always provided during the RFQ and contracting stages.

Yes. While the majority of our work involves supporting the Canadian Armed Forces and DND programs, Simex Defence also supports:

• International defence clients
• NATO partners
• Foreign military operators
• Global defence primes

We can source and supply internationally, subject to export regulations.

Simex Defence sources exclusively from:

• Approved OEMs
• Authorized distributors and manufacturers
• Certified and vetted defence suppliers

All certification requirements are defined and agreed upon during the RFQ stage.

Additionally, as per ISO9001-2015  certification every part undergoes incoming inspection at our facility to verify condition, documentation, and compliance before delivery to the customer.

Yes. A Certificate of Conformance (C of C) is provided as part of your order documentation.
Depending on the contract requirements, OEM certificates, test reports, and trace documentation may also be included.

Yes. We provide traceability back to:

• The OEM
• An authorized distributor
• A verified supply-chain source

Documentation requirements are reviewed at the RFQ stage to ensure compliance with your program needs.

Warranty coverage is determined by the OEM’s standard warranty terms.

Usual warranty coverage is 1 year. Any exception will be noted on our offer

Return policies vary depending on:

• Export or compliance restrictions
• In most cases, purchase orders are NCNR (Non-Returnable and None-Cancelable) once purchase order was acknowledged or production started.
• In some cases, unused product can be returned for a restocking fee. However, conditions vary item by item, and to be agreed on.
• Product failed within the warranty maybe replaced or repaired according to the manufacturer warranty statement

Full return/repair/refund terms are outlined in our Terms & Conditions, which are provided prior to order placement.